Frequently asked questions

Yes. Queue management and online booking are free, with no card needed. We may add optional paid AI features later; you will never be charged unless you choose them.

No. Customers use their phone's browser: they scan the QR code on their token or open the link we email them.

Yes. Staff screens, the kiosk and customer pages work in any modern browser on phones, tablets and computers.

Yes. Open your display link in the browser of a smart TV, or of a TV stick or computer connected to the TV, and switch it to full screen. Tap once to turn on the chime and voice announcements.

Yes. Add as many counters as you need; each one chooses which services it serves.

Yes. Each branch has its own opening hours, closed dates, services, counters, staff and screens.

Yes, for queues and appointments. QuickQueue is not a medical records system, so don't enter diagnoses, prescriptions or other clinical information.

Yes. The booking, kiosk, tracking and display screens are available in English, Hindi and Gujarati. Staff screens are in English for now.

QuickQueue runs online. If a screen loses its connection it shows "Reconnecting…" and catches up automatically once it is back. Anything done while offline is not saved, so keep paper tokens handy as a backup.

All traffic is encrypted with HTTPS, passwords are stored only as secure hashes, and every business's data is kept separate from every other business's. Read the Privacy Policy for details.

The owner can delete the business from Admin › Settings › Delete this business. It goes offline at once and is permanently erased after 7 days; email care@quickqueue.in before then to cancel. Copies in our backups are gone within 90 days, as described in our Privacy Policy.